Any review will be rejected in case:
Any review that does not breach our submission rules will be published within 24 hours.
It is vitally important to understand that reviews are an opportunity to improve your product.
Even though you don’t have direct power to remove or change reviews, you can make your plugin more stable, eliminate bugs, work to decrease user confusion as much as possible, and genuinely care to solve user's problem. This will harvest better user ratings and limit the number of negative reviews.
To mitigate bad reviews you should:
Do everything in your power to ensure unhappy users can reach you and express their concerns directly, while satisfied users can easily leave a review of the plugin
Oxwall Foundation does not guarantee removal of any reviews and participation in investigating the reasons for negative reviews.