User purchases paid membership/credit package » makes the payment » site admin receives the payment but membership/credit package is not added to user's account automatically. What to do?
Open Admin Panel » Dashboard » Finance page. Direct URL: www.sitename.com/admin/finance.
Presense of payment information on this page indicates that your site and your payment gateway are able to send/receive trasnaction data succesfully.
Absense of payment information, in turn, means that communication between your website and your gateway is either broken or has not been established at all. As a result user doesn't get purchased service automaitcally.
Make sure that you have configured your gateway account in accordance with our user guides:
|Important!:IPN must be set within your PayPal account. Click the link from above for more information about IPN.|
|Important!:merchant email (not ID) should be used in Admin Panel » Installed Plugins »PayPal Billing » Settings.|
Within both CCBill and PayPal Billing plugin configuration guides you are asked to use your site URL.
PayPal example: The IPN URL should be: http://sitename.com/billing-paypal/order/notify
CCBill example: Click the Advanced link in the menu on the left and enter your website URL. For example: http://www.my-sitename.com/billing_ccbill/order/postback/
Using correct site URL is very important. Your site URL might or might not contain “www” part. If you are not sure what your site URL is make sure to check this within the source code:
This is your site URL. When configuring your payment gateway account make sure to use the exact same URL as you see in your config.php.
SkaDateX stores available payment related data in ow_base_log database table. This includes both successfull transactions and ones that failed due incorrect configruations of plugin/gateway account.
If payment is processed successfully you will see payment data there:
In all other cases you will see the error message. Most of the times messages are self explanatory:
If you are nore sure what particular message means, you can always get assistance from SkaDate support team.
Don't hesitate to contact SkaDate Support team by creating support ticket from your client Area ( if support service is active) or by submitting your problem to our public forum if you face any issues while reading this manual or will stuble upong the error message you can't understand.
Keep in mind that the more informaiton you provide to us the faster your issue will be resolved. Here is a quick check list you can send to support operator:
If you are using PayPal Billing Plugin:
If you are using CCBill Billing Plugin you might be asked to send screen shots of your gateway account.
|Important!:If you are submitting your issue in private ticket make sure to provide your admin panel and Control Panel access details|