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--- faq:captcha-troubleshooting [2013/12/13 10:27]
Alia created
+++ faq:captcha-troubleshooting [2013/12/13 10:59] (current)
@@ Line 18: / Line 18: @@
  </code>
   - After saving changes open your website's homepage. Don't panic. Within the long list of tables with data find **"GD"** section:{{:faq:gd.png?300|}}
+   * **GD Support** should be enabled.
+  * **FreeType** Support should be enabled.
+If they are disabled, contact your hosting company and ask them to enable both for you
-**GD Support** should be enabled.
+|**Note**: Don't forget to remove **php>phpinfo()**; code from config.php|
-**FreeType** Support should be enabled.
-If they are disabled, contact your hosting company and ask them to enable both for you.
-  - Remove <code php>phpinfo();</code> from config.php file.
+===== Third party script =====
+If GD Library with FreeType support is enabled on your server, but you still don't see Captcha:
+  - Open http://yoursitename.com/base/captcha/ in any browser. This page will display all  Captcha related errors. If you are not sure what errors mean, contact Oxwall support team for assistance.
+  - Deactivate all of your plugins one by one. Refresh join page after each deactivation.
+  - Remove all Custom HTML widgets ( especially if they contain JavaScript code)one by one as well. Check  your join page after removing each widget.
+  - Remove any custom script ( especially JavaScript) added to Oxwall's .html and .php files ( Example: code to make snow fall on your site, "Share This" code).
+  - Make sure that TTfonts are configured on your server ( contact your host).
+  - Search your server's error logs for anything related to Captcha.
+===== Checking Oxwall's core files=====
+Find original package (.zip) containing Oxwall software of the same version that is being used on your site. If your site uses 1.5.3- find original 1.5.3 package, if your site uses 1.4.2 - find original 1.4.2 package.
+Compare following files from original Oxwall package with the ones currently used on your site:
+  * ow_system_plugins/base/controllers/**join.php**
+  * ow_libraries/secureimage/**secureimage.php**
+  * ow_system_plugins/base/views/controllers/**join.html**
+If they are not identical, back up your own files and try replacing them by original ones.

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