SkaDateX software and it's plugins generate/process a number of different emails:

• verification
• welcome email
• user approval
• forgot password
• user invitation
• latest activity
• matchmaking
• emails about winks
• mass mailing
• membership expiration
• new messages
• “miss you” emails.
• emails sent to you from “contact us” form.
• ..etc.

All emails are divided into 2 types based on the way script works with them:

1. direct emails:those emails are sent regardless of Cron. Example: new users registers » verification email gets generated » email is sent right away. This type includes: verification, welcome, user approval, forgot password emails.
2. emails sent via Cron: those emails are sent only when Cron runs. Example: you invite a user » invitation email gets generated » email is added into “to be sent” queue » Cron runs » email is sent. This type includes all other emails that are not listed under first group.

Troubleshooting why emails are not being delivered depends on the type of the email.

Make sure that crontab command executing SkaDateX's ow_cron/run.php file has been created on your server. Most hosting providers have special area called “Cron jobs” within their control panels. Log in to your control panel ( ex. cPanel) » open “Cron Jobs” section :

Existing Crontab commands will be listed under “Current Cron Jobs” section:

If you don't have crontab command executing SkaDateX's ow_cron/run.php, most likely that is the reason why you are not receiving Cron related emails. Make sure to create Cron command using Cron Configuration Guide .

If you have crontab command executing SkaDateX's ow_cron/run.php, make sure that the command is correct. The best way to check this, is to follow Cron configuration using SSH steps. If you don't have SSH access details or you don't know how to use SSH, you can always ask your hosting provider to give you the path to PHP.

Open your database via PhpMyAdmin » find ow_base_mail database table. This is the place where queued “to be sent” emails are stored waiting for Cron to run. Keep this table opened in one browser tab/window.

Open ow_base_cron database table in another tab/window. This table lists information on when Cron ran and what it did.

Open your Admin panel in a third tab/window. Go to Users » Browser Users » Invite one member.

Open to the tab/window with ow_base_mail table. Refresh the table. Did the row/entry containing data about your latest sent invite has been generated?

If new row appeared»everything is ok. Script has generated an email and this email is now waiting for Cron to run.

If new row didn't appear, this means that SkaDateX didn't generate the email. This situation is not likely to happen. If you face this, please contact SkaDateX support team.