SkaDateX software and it's plugins generate/process a number of different emails:

• verification
• welcome email
• user approval
• forgot password
• user invitation
• latest activity
• matchmaking
• emails about winks
• mass mailing
• membership expiration
• new messages
• “miss you” emails.
• emails sent to you from “contact us” form.
• ..etc.

All emails are divided into 2 types based on the way script works with them:

1. direct emails:those emails are sent regardless of Cron. Example: new users registers » verification email gets generated » email is sent right away. This type includes: verification, welcome, user approval, forgot password emails.
2. emails sent via Cron: those emails are sent only when Cron runs. Example: you invite a user » invitation email gets generated » email is added into “to be sent” queue » Cron runs » email is sent. This type includes all other emails that are not listed under first group.

Troubleshooting why emails are not being delivered depends on the type of the email.

Make sure that crontab command executing SkaDateX's ow_cron/run.php file has been created on your server. Most hosting providers have special area called “Cron jobs” within their control panels. Log in to your control panel ( ex. cPanel) » open “Cron Jobs” section :

Existing Crontab commands will be listed under “Current Cron Jobs” section:

If you don't have crontab command executing SkaDateX's ow_cron/run.php, most likely that is the reason why you are not receiving Cron related emails. Make sure to create Cron command using Cron Configuration Guide .

If you have crontab command executing SkaDateX's ow_cron/run.php, make sure that the command is correct. The best way to check this, is to follow Cron configuration using SSH steps. If you don't have SSH access details or you don't know how to use SSH, you can always ask your hosting provider to give you the path to PHP.