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faq:email-sending-is-not-working
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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faq:email-sending-is-not-working [2015/03/12 10:38] Alia |
faq:email-sending-is-not-working [2015/12/04 04:05] (current) Den |
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| Troubleshooting why emails are not being delivered depends on the type of the email. | Troubleshooting why emails are not being delivered depends on the type of the email. | ||
| - | |**Important!**:When SMTP is enabled in Admin Panel >> Settings >> Main Settings ALL site emails are sent via Cron.| | + | |**Important!**:When SMTP is enabled in Admin Panel >> Settings >> Main Settings ALL site emails are sent via Cron. Enable SMTP only if you don't have any other options left| |
| ====== Troubleshooting Steps ====== | ====== Troubleshooting Steps ====== | ||
| Line 82: | Line 82: | ||
| |**Important!**:Troubleshooting steps are based on assumption that SMTP is disabled.| | |**Important!**:Troubleshooting steps are based on assumption that SMTP is disabled.| | ||
| - | When direct email is generated it get's sent to your mail server right away. Therefore delivery failure of such emails is connected to your mail/hosting server's configurations or recipient's mail provider. | + | When direct email is generated it is sent to your mail server right away. Therefore delivery failure of such emails is connected to your mail/hosting server's configurations or recipient's mail provider. |
| * Make sure that valid email address is used in Admin Panel >> Settings >> Main Settings >> site email. | * Make sure that valid email address is used in Admin Panel >> Settings >> Main Settings >> site email. | ||
| Line 88: | Line 88: | ||
| * recipient's mail provider is blocking emails from your IP address/domain. Try registering users with different emails. If email will be delivered to one address but won't reach other mailboxes, then you will need to contact corresponding mail providers and check with them whether your IP or domain is not blacklisted. Make sure to send at least one invite to any @gmail.com address. Gmail is known to be the most loyal in terms of filtering. | * recipient's mail provider is blocking emails from your IP address/domain. Try registering users with different emails. If email will be delivered to one address but won't reach other mailboxes, then you will need to contact corresponding mail providers and check with them whether your IP or domain is not blacklisted. Make sure to send at least one invite to any @gmail.com address. Gmail is known to be the most loyal in terms of filtering. | ||
| * your hosting/mail server is not working/blocking/restricting you from sending emails. Try using gmail's SMTP for testing purposes. If email sent via SMTP mail provider will arrive, you will need to contact your mail/hosting provider and ask them to troubleshoot why mail sending is not working using their server. | * your hosting/mail server is not working/blocking/restricting you from sending emails. Try using gmail's SMTP for testing purposes. If email sent via SMTP mail provider will arrive, you will need to contact your mail/hosting provider and ask them to troubleshoot why mail sending is not working using their server. | ||
| + | |||
| + | ====== How to use Gmail SMTP for testing purposes====== | ||
| + | |||
| + | Go to Admin Panel >> Settings >> Main Settings >> SMTP tab. | ||
| + | |||
| + | Fill in the form. | ||
| + | |||
| + | * Enable - check the box. | ||
| + | * Host:Port - smtp.gmail.com : 465 OR 587 | ||
| + | * Username - your gmail address. | ||
| + | * Password - your password to gmail account. | ||
| + | * Secure connection | ||
| + | * If you specify port 587, select TLS. | ||
| + | * If you specify port 465 select SSL. | ||
| + | |||
| + | Save your changes. | ||
| + | |||
| + | Once changes are saved click "Test Connection". Make sure to receive a "success" notice after testing the connection. | ||
| + | |||
| + | {{:faq:screenshot-401.png?300|}} | ||
| + | |||
faq/email-sending-is-not-working.1426156696.txt.gz · Last modified: 2015/09/15 09:10 (external edit)
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