User Tools
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Overview
User purchases paid membership/credit package » makes the payment » site admin receives the payment but membership/credit package is not added to user's account automatically. What to do?
Open Admin Panel » Dashboard » Finance page. Direct URL: www.sitename.com/admin/finance.
Presense of payment information on this page indicates that your site and your payment gateway are able to send/receive trasnaction data succesfully.
Absense of payment information, in turn, means that communication between your website and your gateway is either broken or has not been established at all. As a result user doesn't get purchased service automaitcally.
image from Yan here.
Checking your configurations
Make sure that you have configured your gateway account in accordance with our user guides:
PayPal Billing
| Important!:IPN must be set within your PayPal account. Click the link from above for more information about IPN. |
| Important!:merchant email (not ID) should be used in Admin Panel » Installed Plugins »PayPal Billing » Settings. |
CCBill Billing
Checking Database.
SkaDateX stores available payment related data in ow_base_log database table. This includes both successfull transaction and ones that failed due incorrect configruations of plugin/gateway account.
Open ow_base_log table Find the entry related to the payment you are interested in. Check what you have under “message” column for found entry.
If payment is processed successfully you will see payment date there.
In all other cases you will see the error message.In most of the cases messages are self explanatory.
If you are nore sure what particulare message means, you can always get assistance from SkaDate support team.
Reporting payment related issues to SkaDate Support.
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