User Tools
This version (2015/01/13 11:50) is a draft.Approvals: 0/1
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Overview
User purchases paid membership/credit package » makes the payment » site admin receives the payment but membership/credit package is not added to user's account automatically. What to do?
Open Admin Panel » Dashboard » Finance page. Direct URL: www.sitename.com/admin/finance.
Presense of payment information on this page indicates that your site and your payment gateway are able to send/receive trasnaction data succesfully.
Absense of payment information, in turn, means that communication between your website and your gateway is either broken or has not been established at all. As a result user doesn't get purchased service automaitcally.
image from Yan here.
Checking your configurations
Make sure that you have configured your gateway account in accordance with our user guides:
PayPal Billing
| Important!:IPN must be set within your PayPal account. Click the link from above for more information about IPN. |
| Important!:merchant email (not ID) should be used in Admin Panel » Installed Plugins »PayPal Billing » Settings. |
CCBill Billing
Checking Database.
SkaDateX stores available payment related data in ow_base_log database table. This includes both successfull transaction and ones that failed due incorrect configruations of plugin/gateway account.
Page Tools
