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--- faq:can-t-receive-payments [2015/01/13 12:37]
Alia
+++ faq:can-t-receive-payments [2015/01/14 04:54] (current)
@@ Line 12: / Line 12: @@
 Absense of payment information, in turn, means that communication between your website and your gateway is either broken or has not been established at all. As a result user doesn't get purchased service automaitcally.
-image from Yan here.
 ====== Checking your configurations======
@@ Line 24: / Line 23: @@
 |**Important!**:merchant email (not ID) should be used in  Admin Panel >> Installed Plugins >>PayPal Billing >> Settings.|
+  * [[https://hello.skadate.com/docs/faq/site_configuration/ccbill-plugin|CCBill Billing ]]
-  * [[https://hello.skadate.com/docs/faq/site_configuration/ccbill-plugin|CCBill Billing ]]
+===== Using correct Site URL =====
+Within both CCBill and PayPal Billing plugin configuration guides you are asked to use your site URL.
+PayPal example:  The IPN URL should be: http://sitename.com/billing-paypal/order/notify
+CCBill example:  Click the Advanced link in the menu on the left and enter your website URL. For example: http://www.my-sitename.com/billing_ccbill/order/postback/
+Using correct site URL is very important. Your site URL might or might not contain "www" part. If you are not sure what your site URL is make sure to check this within the source code:
+  * Open ow_includes/config.php file via FTP or your Control Panel
+  * Find following line: define('OW_URL_HOME', 'http://your_URL_will_be_here/');
+This is your site URL. When configuring your payment gateway account make sure to use the exact same URL as you see in your config.php.
 ====== Checking Database======
@@ Line 51: / Line 64: @@
 Keep in mind that the more informaiton you provide to us the faster your issue will be resolved.
-Here is a quick check list you can send to us:
+Here is a quick check list you can send to support operator:
   * I have checked "Finance" area in my Admin Panel and I can't see my payment  there.
@@ Line 60: / Line 73: @@
   *  I am using "PayPal Billing" plugin and I have made sure that I used my merchant email ( not ID)  within plugin's settings.
-  * I did set IMN within my PayPal account. IPN URL I used is: __________
+  * I did set IPN within my PayPal account. IPN URL I used is: __________
   * I am attaching screen shot of the page were you can see that IPN has been added.
+If you are using CCBill Billing Plugin you might be asked to send screen shots of your gateway account.
 |**Important!**:If you are submitting your issue in private ticket make sure to provide your admin panel and Control Panel access details|

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